Tuesday, February 16, 2010 was a normal day at the Paul Davis Restoration franchise offices in Mason, Michigan. Knowing they’d be attending the staff meeting scheduled for first thing Wednesday morning, four of the five employees who are regularly equipped with laptops left those computers in the locked office overnight.

After business hours someone (apparently a group of as many as four individuals), unlawfully entered the offices, breaking in through a window. It appears that the intruders rifled through desk drawers, taking a company credit card, the company checkbook, the office’s petty cash (even down to snagging loose quarters).

Also missing: the four laptop computers. Bob Grantham, the franchise owner says, “The computers were several years old, and frankly, were due to be replaced with newer models. Wednesday, I went out and purchased new, top-of-the-line laptops, spent about fifteen minutes on each of the machines to load on the Remote Desktop Connection software that connects us to our teeone server — and those machines were fully functional for our business.”

Grantham continues, “After a break-in, for that matter, any breach of our security, I’m always concerned for loss to our business in any area. In this case, stolen computers, I would be concerned about missing data that directly translates to income for the business. However, teeone is our technology partner, and we never missed a beat conducting business. We are not missing a single estimate, a single photo, or email.”

“I made a single call to Teeone’s Technical Support folks who assisted me with configuring the new laptops so they network appropriately with our printers. That was it, I was done with the recovery portion of this misadventure. Some of my folks lost a couple of personal photos and a couple of songs that were on those old laptops. But even the personal photos that had been uploaded to our teeone server were there, safe and secure, waiting for us to log in.

“Had we been using those laptops as traditional, stand-alone workstations rather than as extensions of our teeone server, the loss to our business would be unimaginable to think of; the time lost in accurately re-creating the lost data, estimates, documents and photos, all of which are mission-critical to the success of our business.

Concluding the conversation with Mr. Grantham with the question, two days after the burglary, what’s your total downside in terms of data integrity or loss? Bob’s response, “My people are adjusting (happily) to Windows 7 Operating system on the new laptops. Teeone works with Windows 7 just fine. My total downside as far as our I.T. — ZERO!”

Bob Grantham
President

881 Hull Rd. Suite 100
Mason, MI 48854
Office: 800-676-9118 / 517-676-8000
Fax: 517-676-8001